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Patient Care Manager - Social Work, Discharge Planning & Patient Flow in Oakville at Halton Healthcare

Date Posted: 10/31/2018

Job Snapshot

Job Description

Posting: #2018-833120

Non Union

Position:  Patient Care Manager – Social Work, Discharge Planning, and Patient Flow

Department: Social Work & Patient Flow

Status:  Full-time

Hours:  Monday to Friday days (must be available for early morning and late evening meetings) Hours subject to change based on operational requirements.

Site:  Multi-site

Reporting to the Director of Rehab, Geriatrics, and Patient Flow, the Patient Care Manager (PCM) is an inspiring leader who creates a work environment that promotes collaborative teamwork and an exemplary patient and family experience. She/he is responsible for the coordination and integration of clinical services and supporting roles to optimize patient access and patient flow. She/he will coordinate and facilitate the seamless flow of internal and external patient admissions, transfers, and discharges that ensure “the right patient is placed in the right bed at the right time”, and maximize the utilization and allocation of patient beds and clinical resources. PCM responsibilities also include planning, implementing and evaluating activities related to the provision of high quality patient & family centred care services and programs; selecting, hiring and developing staff; working collaboratively with the team; and maintaining fiscal accountability. 

This is what you'll be doing:

  • Coordinate and redeploy staff to achieve appropriate skill mix based on patient safety, departmental coverage needs, and associated risks
  • Expedite, prioritize, synchronize, and mediate clinical issues and barriers to review and respond to patient care delays; track, prioritize, and facilitate key discharge related workflow activities (e.g. conditional discharges, ancillary (physiotherapy, occupational therapy) and physician consults)
  • Collaborate with inpatient managers to identify process improvement strategies to improve the current inpatient system and reduce patient length of stay (LOS)
  • Define and prepare reports to inform management, physician chiefs, and administrative team of patient activity and bed utilization to manage surges in patient volumes
  • Identify and communicate clinical concerns or system issues that occurred during evening or weekends to manager for action
  • Manage staff performance within portfolio
  • Coaching/influencing, leading staff as to expected Halton Healthcare values
  • Promote strong linkages and relationships with community partners and programs (e.g. LHIN).
  • Monitor and ongoing improvement of key performance indicators.
  • Develops and manages cost centre budgets in accordance with Broader Public Sector Guidelines; is accountable for an annual balanced budget
  • Evaluate and optimize patient satisfaction of discharge planning functions.
  • Develop, review, and revise evidence-based policies, procedures and guidelines related to discharge planning, social work, and patient flow.

This is what you’ll need to do it:

Halton Healthcare endeavors to hire individuals who are competent in their chosen profession and who exemplify our mission, vision and values of accountability, respect and compassion which guide our individual behaviors and attitudes.

  • Undergraduate degree in a healthcare related field (Masters prepared or evidence of substantial completion preferred)
  • Current member and in good standing with their professional college (Social Work preferred)
  • A minimum of 3 years of recent experience as a Manager in a similar hospital environment
  • Proven leadership skills
  • Excellent human resource management skills including recruitment and retention of staff
  • Excellent budgeting and financial management skills
  • Demonstrated commitment to continuing education
  • Ability to motivate and inspire others towards professional excellence
  • Superior verbal and written communication skills
  • Demonstrated change management skills
  • Excellent customer service skills
  • Demonstrated ability to foster team building
  • Strong conflict resolution skills
  • Patient and family engagement approach
  • Satisfactory employment and attendance record required

Posted Date: October 30, 2018

Application Deadline for Employees: November 6, 2018

If you are passionate about what you do, motivated by a job well done, and as committed to excellence, quality and patient satisfaction as we are, we'd like to hear from you. Please submit your application via our website at directly to this posting and include a current copy of your resume. 

We thank all those who apply but only those individuals selected for further consideration will be contacted.

In accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Halton Healthcare will provide accommodations throughout the recruitment and selection process. If you require an accommodation, we will work with you to meet your accommodation needs to ensure your equal participation.

All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.

Halton Healthcare is a smoke free facility in and around all three sites. Smoking is not permitted on hospital properties. We thank everyone who works at or visits our hospitals for respecting this healthy initiative. We are also a scent-free environment for all employees and visitors to accommodate individuals’ health concerns arising from exposure to scented products. , We ask for everyone's cooperation in our efforts to accommodate health concerns.